Shipping & Handling Information

Shipping Information

Order Processing Your order will be processed in the order in which it was received. If you have any questions, please contact us by phone at 888-481-6745 (9AM- 5PM EST) so we can assist you. Local or international calls: 802-860-1300. 

 

Shipping Rates

 

Standard Shipping We ship by both UPS and the U.S. postal service. We select the most efficient method for your order. If you prefer one method over the other, please let us know. Please Note: UPS requires a physical street address.

Standard UPS (3-7 business days)

Standard UPS US Parcel Post (2-3 weeks).

Please include shipping as indicated by the following chart, based on your merchandise subtotal:

Merchandise Total Shipping and Handling
$15.00 and under Add $6.95
$15.01 to $30.00 Add $8.95
$30.01 to $50.00 Add $10.95
$50.01 to $70.00 Add $12.95
$70.01 to $90.00 Add $14.95
$90.01 to $110.00 Add $16.95
$110.01 to $130.00 Add $18.95
Over $130.00 Add $20.95

 

Alaska, Hawaii, and U.S. Territories: We ship only via USPS Priority Mail to these locations as UPS is considerably more expensive. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping.


International Shipping Disclaimer:
The recipient is the importer of record and as such is responsible for assuring the product(s) they purchased can be lawfully imported to the destination country and must comply with all laws and regulations of said country. The customer is also responsible for payment of all levied sales tax, duties, and customs charges, which are determined and enforced by local governments and vary by country. Duties, taxes, and/or customs fees are an additional amount collected upon delivery of your order and we are unable to provide you with an estimate of those fees. Please contact your local government for specific details. Your order confirmation details only the amount collected by isabellacatalog.com. By completing your order you agree to pay all applicable fees. 

If you refuse or return your order, no international shipping charges or fees paid to local governments will be refunded. We will refund the original purchase price of the product if the returned/refused goods arrive back to our Shelburne, VT, address in original condition.

We ship only via USPS Priority Mail to International locations. Our shipping rates for these locations are based on weight. If the estimated shipping charge will cover the cost of the shipment, we will send it out. If not, we may contact you for authorization prior to shipping. Delivery time varies, but is estimated at 7-14 business days for Priority, depending on your country's customs regulations and procedures. If you don't receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties.

We appreciate hearing when you receive your package so we have realistic estimates to tell our other customers in your country.

Contact for Quote For some locations, we have not calculated shipping rates. Please place your order and then you will be contacted prior to shipment via e-mail with a quote for the delivery cost of your order. Upon approval and payment of these charges, we will ship your merchandise.

Return Policy We want you to love your purchase! But if not, here's our return and exchange policy.